Shipping policy

FAST SHIPPING

Approximately 90% of all orders placed Monday–Friday before 2 PM Houston, TX Time will leave their warehouses within 24 hours or less (excluding weekends & holidays).

Some items may go on backorder or ship direct from third‑party/manufacturer and take additional processing time.

Customers are encouraged to contact customer support via text, email, or phone to verify timelines if they have a strict deadline.

FREIGHT & LARGE ITEMS

Some large products may require freight shipping.

Freight shipping to commercial addresses with a loading dock is free.

Freight shipments to residential addresses may incur an extra delivery charge.

SHIPMENT SHORTAGES & BACKORDERS

Shipment shortages must be reported within 5 business days and include the package label date/package code and part number.

Orders entered as "ship and backorder" will be shipped as items become available.

REFUSED & UNDELIVERABLE ORDERS

If a shipment is refused or undeliverable, it will be processed as a return for credit and handled under the return policy.

INTERNATIONAL ORDERS

Orders shipped to Canada or international addresses are subject to tariffs, customs duties, VAT, import charges, and brokerage fees.

These fees are the customer's responsibility.

Shipping and handling charges from Suspension Superstore do not include import fees.

Customs and brokerage fees are typically charged by the delivery carrier.