Refund policy
RETURN POLICY
Damaged or Incorrect Items
If an item arrives damaged or the wrong product is sent, Suspension Superstore will correct the issue.
Customers should report this as soon as possible.
Standard Returns (Buyer's Remorse / Incorrect Order)
Returns are accepted within 30 days of receipt.
Items must be new, unused, uninstalled, and in original condition.
Customers are responsible for:
- Original outbound shipping cost
- Return shipping cost
- Inspection, repackaging, and restocking costs
- A 20% restocking fee
Refunds equal the price paid for the items minus original shipping and the 20% restocking fee.
Items not in new condition or showing signs of installation are not eligible for refund.
Store Credit or Exchange Returns
Customers are responsible for return shipping to Suspension Superstore or the manufacturer.
Store credit or exchange value equals the actual purchase price paid.
Items must be new and uninstalled unless otherwise approved.
Return Authorization Required
Customers must obtain a Return Authorization (RA) number before sending any items back.
Returns sent without an RA number clearly marked may be refused.
Restocking Fees
Restocking fees are not charged if the company made the error.
Fees help cover inspection, repackaging, restocking, order processing, and payment processing costs.
Special Notes
Factory Direct and Special Order products may have separate or additional restrictions provided at the time of approval.